At Playersoft, we are taking a new approach to how we service our customers. Throughout the years, we have all received the “promise” from our vendors; and not all of them have been fulfilled. With that in mind – our only promise is to not make promises. We don’t promise; we will however be insistent. We insist that we work with you to understand your property and business so that your solution is tailored to you.
We insist that we do not leave until your entire team is trained and comfortable with the product. We insist that we make routine follow ups and visits to assess how the product is being used to ensure that you are getting every bit of functionality you paid for, that your questions are answered and that you are able to leverage the technology to its maximum benefit. We insist that we keep in communication with you to keep you aware of upcoming enhancements and new features. And finally, we insist that you are satisfied with your purchase and we insist that the project is not over until you’re happy.
Every property is different, therefore it would be wrong to assume that any solution is a “one size fits all”. When we come to your property, we bring the best team in the business to evaluate your needs and provide solutions that maximize their effectiveness for your property. Creating a solution that works for you and adjusts to your needs. Our team can start this process by exploring the opportunities and showing you the areas in which you can quickly improve your profitability and player experience. We look forward to it.